FAQs

Do you accept returns or exchanges?

We want you to be happy with your purchase. All unworn and unwashed items can be returned within 30 days of purchase. You will be responsible for paying for your own shipping costs for returning your item. Note: Shipping costs are non-refundable. Unfortunately, we are unable to process any exchanges (unless you have received the incorrect size). You can return your item to us and place a new order to receive any item of your choice. Please find our returns & exchange policy here.

What are the shipping options?

Please find our shipping policy here.

When will I receive my order?

Delays can occur during a high-volume sale period. We are working hard to make sure that you receive your order as soon as possible and we appreciate your patience. Note. Our Team is doing everything to protect the well-being and safety of our community as coronavirus (COVID-19) continues to impact the world. As such, you may experience a longer delay in order processing before your package ships out, we really appreciate your patience and apologise for any extended wait time.

What would I do if I never received my order?

Please contact us immediately via email with your order number & details: sales@italianhandbagcompany.co.uk

How do I make changes to an order I have already submitted?

Unfortunately, we cannot make changes or cancel an order after they have been submitted. We advise that you choose items carefully before checking out.

Are there any additional taxes/charges when shipping outside of UK?

International shipping may be subject to import taxes, duties, and custom fees which is then imposed once the items have reached the country of destination and is the responsibility of the receiver.

How do I contact your company if my question is not answered here?

Please contact us via email: sales@italianhandbagcompany.co.uk or alternatively submit your query on our contact us page and we will get back to you as soon as we can.